Delivery & returns

Shipping

• Delivery within Dubai takes 1–3 business days (we always strive to deliver faster)
• International shipping is available worldwide, the cost is calculated individually depending on the destination and courier service
• Once your order is shipped, you will receive a tracking number to follow your parcel
• Delivery within Dubai is free of charge.

Try-On Service (Dubai only)

• For customers in Dubai, we offer a try-on before payment service
• The courier brings your order, and you can try the items on immediately
• If the items fit — payment is made directly to the courier, and you keep your order
• If the items do not fit — you can return them to the courier on the spot or request a return online
• Important: lingerie can only be tried on over your own clean underwear.

Returns & Exchanges

• Return period: within 7 days from the date of delivery
• Eligible for return: lingerie, corsets, and dresses

Return conditions: 

• The item must be unworn and in perfect condition
• Original packaging, tags, and hygiene seals must be intact
• No signs of wear, odors, makeup, creams, or body marks


Return options: 

• Exchange for another size or model
 • Refund to your card

• Refund processing time: up to 7 business days after receiving and inspecting the item
• Return shipping fee: €20 (approx. 80 AED), paid by the customer

• To request a return, please contact us:
• WhatsApp: +971524827773
• Email: tatinovab@outlook.com
Additional Information
• International returns (Europe / USA / other countries) are at the customer’s expense, costs depend on the courier service
• In case of loss or damage during the return shipment, the customer is responsible.
Shipping that matches your standardsWe deliver worldwide — fast, secure, and always free.Your order will arrive within 2–3 business days via our trusted courier service.Once your order is shipped, you’ll receive a tracking number by email.You can use it to track your delivery on our website or directly with the carrier.
1

Delivery fees and countries

We fully cover the cost of shipping, so it will be free for you

2

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s website

3

What should I do if my order hasn’t arrived on time?

If your order hasn’t arrived within the estimated delivery time, please contact our customer service team at info@tatinovabrand.com We will assist you in locating your order.

4

What happens if my product is damaged during shipping?

If your product arrives damaged, please contact us immediately at info@tatinovabrand.com with photos of the damage. We will arrange for a replacement or a refund

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